Ethics Complaints

REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine if the person is a REALTOR® and, thus, bound by the Code of Ethics.

REALTOR® Member Lookup
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If you found the person in the member listing, you have the following options to resolve your dispute:

• Contact the Broker
  Contact the person's broker to inform him or her what happened. It could lead to a quick resolution. If you don't know the Broker's name, you can use our Broker Lookup Tool or contact prostandards@ctrealtors.com and we will email the contact information to you.
  
  
• Use the Ombuds Program
  A REALTOR® volunteer will be assigned to listen to your concerns, explain possible resolutions, and answer questions. Learn more about requesting an Ombuds.
  
  
• File an Official Ethics Complaint
  If contacting the broker and talking to an ombuds do not resolve the problem, you can file a formal complaint.
  
  
• Arbitration
  This process is used when you believe you're owed money based on an agreement. Learn more about arbitration.